Riverain

POLICIES

SHIPPING

For California, parts of Nevada and parts of Arizona, we ship GSO.  For all other shipments we use FedEx.  Please note your order will generally be sent within 10 days of a finalized transaction, unless otherwise indicated at the time of your purchase or if the order needs to be held due to weather conditions.

We will not ship wine if the forecast includes any extreme weather to attempt to deliver our wines in the best possible condition.

RETURNS / REFUNDS

We will replace any bottle of wine that is damaged, flawed, or otherwise deemed to be unsatisfactory.  By law, we cannot accept returns of alcoholic beverages unless the product is corked or flawed.

If the original shipment was damaged, you will receive a full refund, including shipping and handling charges or a replacement order.  Feel free to contact us at any time at info@riverainvineyards.com.

PRIVACY

GENERAL

Your privacy is important to us.  This privacy policy is intended to give you confidence in the privacy and security of the personal information we obtain from you from visiting our Websites.  However, please note that we are not responsible for any use of your personal information you provide to third-party applications or websites that may be accessed via our Websites.  We recommend that you review the privacy policy of any third-party applications or websites that you use.

COLLECTION OF PERSONAL INFORMATION

When you use our Websites, you may be asked for personally identifiable information such as your name, address, date of birth, email address, telephone number.  By giving us such information, you will need to consent to our using it in the manner described in this policy.  You may withdraw your consent at any time by emailing us at info@riverainvineyards.com.  Cookie information, pages you have requested and your IP address may also be recorded by us and/or third parties from your browser as set out in this policy.

USE OF PERFORMANCE DATA

Riverain Vineyards will use performance data, including performance statistics, bug fixes and other similar data ("Performance Data") uploaded to our Websites or acquired through our Products.  Riverain Vineyards may use such Performance Data in any way, including, but not limited to, using, editing, altering, reproducing, publishing and/or distributing the Performance Data for any purpose, commercial or otherwise, provided that such Performance Data is stripped of all personally identifiable information.

USE OF PERSONAL INFORMATION

We use personal information to allow us to process your service requests, provide access to privileged areas of the Websites, send out newsletters, personalize your visit to our Websites, and enable us to improve the products and services we offer.

DISCLOSURE OF PERSONAL INFORMATION

We may provide information about you to our employees and agents in order to administer any accounts, products and services provided to you by Riverain Vineyards.  We will not disclose your personal information to any third party unless you have consented to such disclosure or where we are required to do so by law.  Should you breach our terms and conditions or terms of use or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, we may disclose your information to a relevant authority.  This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.  Any disclosure of personal information will be strictly controlled and made fully in accordance with current U.S. law.

COOKIES

Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier.  Our Websites may use cookies for user authentication, keeping track of your preferences, tracking our audience size and traffic patterns, and in certain other cases.  We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.

SECURITY

All security on our Websites is treated seriously.  Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions.  However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.  If you have any further concerns about security, please email our Customer Service team at info@riverainvineyards.com.

POLICY CHANGES

Changes in this policy will be posted on our Websites.  You are advised to check our Websites regularly to view our most recent privacy policy.