For California, parts of Nevada and parts of Arizona, we ship GSO. For all other shipments we use FedEx. Please note your order will generally be sent within 10 days of a finalized transaction, unless otherwise indicated at the time of your purchase or if the order needs to be held due to weather conditions.
We will not ship wine if the forecast includes any extreme weather to attempt to deliver our wines in the best possible condition.
RETURNS / REFUNDS
We will replace any bottle of wine that is damaged, flawed, or otherwise deemed to be unsatisfactory. By law, we cannot accept returns of alcoholic beverages unless the product is corked or flawed.
If the original shipment was damaged, you will receive a full refund, including shipping and handling charges or a replacement order. Feel free to contact us at any time at firstname.lastname@example.org.
COLLECTION OF PERSONAL INFORMATION
When you use our Websites, you may be asked for personally identifiable information such as your name, address, date of birth, email address, telephone number. By giving us such information, you will need to consent to our using it in the manner described in this policy. You may withdraw your consent at any time by emailing us at email@example.com. Cookie information, pages you have requested and your IP address may also be recorded by us and/or third parties from your browser as set out in this policy.
USE OF PERFORMANCE DATA
Riverain Vineyards will use performance data, including performance statistics, bug fixes and other similar data (“Performance Data") uploaded to our Websites or acquired through our Products. Riverain Vineyards may use such Performance Data in any way, including, but not limited to, using, editing, altering, reproducing, publishing and/or distributing the Performance Data for any purpose, commercial or otherwise, provided that such Performance Data is stripped of all personally identifiable information.
USE OF PERSONAL INFORMATION
We use personal information to allow us to process your service requests, provide access to privileged areas of the Websites, send out newsletters, personalize your visit to our Websites, and enable us to improve the products and services we offer.
DISCLOSURE OF PERSONAL INFORMATION
All security on our Websites is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures. If you have any further concerns about security, please email our Customer Service team at firstname.lastname@example.org.
HV PARTNERS, LLC DBA Riverain Vineyards
Phone Number: 707.294.7640